Cookies Use on AFL Website We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our privacy policy. Agree
Home / AFL Blog / March 2019 / 2019 Trends – Part 3. CX Digital Transformation
Blog posts

2019 Trends – Part 3. CX Digital Transformation

Technology is transforming every area of our lives, and with transformation comes the need to adapt. At AFL, we’ve been working to leverage the digital transformation taking place in our world to better serve our customers and communities. To truly provide solutions to our customers, we need to understand their pain-points – it is about collaboration and it is about empowering our customers for success.  

Our customers’ own challenge in providing services to their customers starts well before their network is active. It starts during the planning stage and then installation and turnup. With this in mind, we continuously ask ourselves “what does it actually take to drive down the time and complexity of installation?” Then, “what steps can we take to reduce the cost and complexity to support and drive up network reliability?” We want to do more than have our customers simply use our products. We want to delight and empower our customers through innovation and a customer-first approach.

We recently launched our ASCEND™ platform, which was truly built around our customers’ key needs and challenges. When it was being designed, we were thinking about these ideas of planning, installation, and ongoing maintenance. That’s why we designed ASCEND to be built by one person cutting down the installation cost and complexity. ASCEND was developed from the ground-up with flexibility and adaptability in mind and supports customers whether their goal is incremental growth or a full-scale deployment. For AFL, it is delivering optimal fiber management and ease-of-use. While we can’t see the future, what we can do is anticipate our customers’ needs and provide them with adaptable solutions. The flexibility and modularity that this platform offers allows our customers to be able to move their investments forward, and invest in their futures.
                 ASCEND
At a business level, we’ve been looking at how we can make ourselves easily accessible to customers, and how we can collaborate better. Our goal is to serve our customers, so we want to speak to them on their terms—not ours. Digital transformation is helping us to do that well. Now, we are able to customize the AFL website so each customer is automatically guided to product solutions that are geared to their interests and needs, not just the products.

With technology constantly changing, we are working to be a business that is able to continually transform to be the best solution for our customers. Make sure you’re following along on Facebook, Instagram, Twitter and LinkedIn so you can stay up to date with our latest solutions!

Read the previous articles:
2019 Trends – Part 1. A Year of Transition
2019 Trends – Part 2. Upcoming Challenges

Posted: 3/13/2019 by Julie Fenn | with 0 comment(s)
Filed under: AFL, ASCEND, collaboration, customer experience, transition, trends
Comments
Blog post currently doesn't have any comments.
Leave comment



 Security code

Recent Posts

Reflections from the 2019 BICSI Fall Conference

11/1/2019 1:25:31 PM | with 0 comments
AFL application engineer, Lucas Mays, reflections on his experience at the Fall 2019 BICSO conference while also winning an innovation award.

The Best Medicine for Network Outage Headaches

10/30/2019 7:00:00 AM | with 0 comments
AFl's Test and Inspection division explains the importance of cleaning and inspecting data center networks and how the new FOCIS Lightning can help.

Proper Orientation for Stockbridge Dampers

10/21/2019 2:49:19 PM | with 0 comments
AFL's Steven Kranz, PE, provides stockbridge damper orientation instructions.

Let There be Light

10/16/2019 10:30:00 AM | with 0 comments
Seán Adam, AFL's vice president of market strategy & innovation, kicks off a new blog series, Light Up 5G, that will focus on the emerging 5G ecosystem and infrastructure elements which are needed to make the transformation real.

A Deeper Dive into Flex-Span® ADSS Cable Benefits

6/28/2019 9:45:27 AM | with 0 comments
Carlos Escobar, the Mid-Atlantic Regional Sales Manager for Utilites for AFL, elaborates on how the new configurations of the Flex-Span® ADSS cable benefit the customer.

Blog Tags

& 100G 12R 12S 2014 2015 2016 21s 22S 31S 41S 5G 62S 70R 70S 802.11ax Access Networks accessories ADSS Aerial Aeros AFL AFL. Air Blown Fiber AlumaCore Aluminum and APM-101 APM-102 APTA ASCEND ASIS Associates awards bandwidth Best Practices BICSI Blog bluetooth Broadband bus Cable cable deployment Cables Cable-Tec Cabling Careers Case Case Studies Catalogs Cell Tower Demarcation center Certification CGM Plus Rack Panel CI&M Innovators Award Cleaning Cleaning Supplies Cleaver cloud CO2 Lasers collaboration collapsible Community Community Outreach compression Compression Accessories Conductor Connect Connections Connectivity Connectors Co-ops Core-alignment Corporate CT-30 CT50 CTIA customer experience CWDM dampers DAS data Data Center Data Centers Dead Ends demarcation Demonstration density Distribution Enclosure DT Duel Dura-Line DWDM eABF electric Enclosure end-to-end solutions Energy Enterprise Equipment ESB estimation Expo Exterior Distribution Cabinet Facebook Fall Fall 2013 FAST SC FASTConnect FC Features Fiber Fiber Cleaver Fiber Connector Inspection Fiber Distribution fiber inspection Fiber Laser fiber management Fiber Optic Fiber Optic Cable Fiber Optic Intrusion Detection System Fiber Optic Training Fiber OpticTraining Fiber Prep Fiber Security Fiber Shaping Fiber Splicing fibre optic cable field installable Field Splicer flexscan Flex-Span Flickr FOCIS FOCIS Duel FOCIS Flex FOCIS Lightning FOCIS WiFi2 French FSM-100 FTTh FTTx Fujikura FuseConnect Fusion Fusion Splicer Fusion Splicers Fusion Splicing Gas Glass Processing global Google Governor Nikki Haley Grand Canyon Greenville Grounding Hardware high High-Wire Walk HiTemp Hyperscale IDEAA IEEE infrastructure innovation Inspection Instagram Install Installation Installing Instructions Integrated Solution International Sales Meeting Interns IoT Kit Laser Last Mile LAZERMaster LC Light Brigade LightLink LightWave LinkedIn live line LL-550 LL-550 & LL-580 enclosures LL580 LL-580 LMHD Loss LZM-100 M210 M310 Maintenance Metro Ethernet Metro-E MFIS MicroCore Mining Month of Service mount MPO MSOs Multi-Fiber Identification System Network Networks new New Year NFPA Nik Wallenda Noyes OCS OEM Oil One-Click OPGW Optic Optical Optical Connectivity Optical Sensing Optical Splicing optics OSP OSP MicroCore: LM200 & LMHD Series OTDR Outside Plant panel panels Paper PCS-100 Stripper Perimeter Security System PES Photonics Photonics West PhotonicsWest platform PM Splicing polarity Poli-Mod power Procedures product Product Registration Products providers rack Rail Railway Recoater Recruiting resource center Resources ribbon Rogue Rural Utilities Rusty Williams SB01 SC SCADA SCTE SCTE Cable-Tec SDN Selection Sensing service Services Sidewinder Rapid Cable Deployment System Silver Level Award single circuit outage Single Lambda SkyWrap Small-Cell Smart City Smart-Grid Smartphone Snapshot Social Software Defined Networking Solutions Spanish Specialty Splicer Spider Web Ribbon SPIE Splice Enclosure Splicer Splicers Splicing ST Stockbridge Dampers Stranded Stainless Steel Cable Stream Streetcar Structured Cabling Study substation SuperMobility Support SWAGE Swaging SWAT SWFT System systems T&D T&I: technology Terminal termination Termination Instructions Test Test &Inspection Test and Inspection Testing Titan Tools trade show Trade Shows Training Transit transition transmission Transportation trends Tutorials Twitter Ultra HD Upstate Alliance utilities Utility VFI V-Groove vibration Video Videos Vodafone WDM WDM900 We Connect Webinar Website White White Paper White Papers White-Paper Wi-Fi Winter Wireless workflow Wrapping Tube Cable WTC/SWR

Sign Up for eConnect!