AFL is the only authorized and factory trained AFL/Fujikura repair center in the United States. We strive to provide fast, dependable service, and product support long after the final sale of our equipment.
Notice Regarding Procurement and Repair of Fujikura Splicing Equipment
Online: Complete the Product Service Request Form, Product Service Request Form
By Phone: Call 1-800-235-3423, option 3, and provide the following information:
After receiving your information, AFL will issue a Service Request Number for tracking your splicer through the process. When shipping your splicer to our service center, please include the Service Request Number on the package label to properly expedite the order receipt and processing.
Need an estimate? If you require a repair estimate prior to actual repair, please inform us when requesting the Service Request number. Otherwise, we will proceed with the repair and contact you upon completion to obtain credit card or purchase order information prior to return shipment.
AFL maintains a database of Frequently Asked Questions on all Fujikura splicers and accessories. If you have questions on operation, errors, maintenance and more, our FAQ below can help.
Fusion Splicing Systems FAQ (aflglobal.com)
Feel free to call us anytime with technical support questions:
At AFL, we believe that the relationship with our customer is only just beginning with the delivery of one of our splicers. We are with you whenever you need us, just call.
